Establishing relationships

In the following dialogue a nurse welcomes a patient to a hospital.

Note how the nurse greets the patient in a warm and friendly way, introduces herself and offers her services to the patient: "Morning, welcome to our ward. I’m Nurse Ordóñez - can I help you?"

The patient explains why she is in the ward: "I've come for my operation." to which the nurse asks for her appointment letter.

After some 'small talk' (casual discussion) the nurse asks the patient to take a seat and to help the nurse with some details. The patient is very willing and happy to do so.

Medical words: nurse, ward, appointment, operation

Possible problematic words: drove, lovely, place, proud, inaugurated, seat, details